Employees learn how to perform the duties of another job within the operation as part of which development process?

• A. Shadowing
• B. Cross-training
• C. Rotation
• D. Mentorship

Answer: (B)

Cross-training is about teaching staff to perform the duties of other positions within the operation so they can step into those roles when needed. This approach builds a flexible, multi-skilled team that can cover absences, vacations, and busy periods without delays. It goes beyond simply observing someone else perform a task (shadowing), which is mainly for learning by watching; it also differs from rotating someone through different jobs on a set schedule (rotation), which is about exposure over time rather than fully developing interchangeable skills. And it’s not just about mentorship, which focuses on guidance and career growth rather than hands-on capability in another role.